What You Should Know Before Boarding Your Pet
The following vaccinations are required prior to or at the time of boarding.
• Rabies *
• Bordatella (bi-annually) **
• Rabies *
*Animals under 4 months of age accepted without Rabies vaccine.
** Bordatella: KHS Resorts require this vaccine every six months. There may be some discrepancy in the frequency standard of this vaccine – ranging from optional to yearly. To ensure the highest standard of safely for your pet, we require this vaccine six months prior to your scheduled daycare or boarding appointment.
What is Bordatella? (Canine or Kennel Cough)
Bordatella is an airborne disease caused by the bacteria Bordatella bronchiseptica. Bordatella will cause a dry, hacking cough which often is mistaken for the sound of a dog trying to "clear its throat." The cough will occur three to seven days after infection. Generally, the overall health of the dog not be affected; they will continue to be alert, show no increase in temperature, and will maintain their appetite. The risk of Bordatella is higher in a boarding situation due to a large number of dogs confined in an environment together. It only takes one infected dog for an outbreak to occur. An infected dog can spread the disease for days or weeks after the symptoms have subsided. Treatment of Bordatella is typically a round of antibiotics administered by your veterinarian.
Check In/Check Out Times
Animals may be dropped of anytime during our hours of operation. Charges accrue the first day of boarding. Animals being picked up from boarding before 10 a.m. will not be charged for the current day. Check out is not offered (we are closed to the public) on the following holidays: New Year's Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.
Cancellation of any reservation is preferred at least 24 hours in advance. There is no cancellation fee for appointments during non-peak times. During peak times (i.e. holidays), 7 days notice is required. Failure to cancel your reservation will result in a forfeit of your deposit.
Due to the high volume of pets in our care, it is preferred that a minimum number of personal items are left. Bedding is provided for all animals in our care and it is asked that personal bedding is not left with the animal. Bedding is changed/washed daily, and high volumes of laundry make it difficult to get personal bedding to pets in a timely manner. Toys are accepted.
The Resorts provide Adult or Puppy/Kitten Hill's Science Diet dry pet food. Personal food is also accepted – as many animals have allergies to a particular foods. Changing a pet's food during a boarding stay could also lead to an upset stomach or bowel issues. If your pet has a sensitive stomach or has issues with food changes, please bring their own food with them.
Medications are administered by a trained staff. There is a charge of $1.00/application for medications. Note: Eastpoint Pet Resort is the only location that accepts diabetic animals. There is a $15.00 diabetic package charge and all diabetic dogs must board in the deluxe rooms.
Lots of excitement and attention occurs when boarding, therefore pets can seem more tired than is normal for them. There is no cause for alarm, this is a normal reaction to boarding. If there are any questions concerning your pet's stay please feel free to contact the facility and speak with the Resort team.