Pet Resort Clients Agree to the Following:
Owners of pet clients at the Kentucky Humane Society's Eastpoint Pet Resort and Fern Creek Pet Resort must agree to the following contract.
Fees and Charges – Owner understands daily fees do not cover ancillary services such as: administering medication, grooming or other á la carte activities owner may request. The fee does not cover damages that the animal causes or veterinary expenses of any kind. All fees are due when the animal is picked up. The boarding term may be extended by mutual agreement of the parties. KHS Pet Resorts reserve the right to use Owner's credit card on file to ensure payment.
Waiver of Liability The Kentucky Humane Society (KHS) and the KHS Pet Resorts thereunder, employees and agents, are not responsible for the sickness, loss or injury of any pet left in their care except which may arise from the sole gross negligence or intentional and willful misconduct of Kentucky Humane Society. By signing this contract, Owner agrees not to hold KHS Pet Resorts responsible if Owner's pet becomes injured, injures another or damages property or property not owned by KHS.
Checkout Policy and Departure Dates – Owner hereby acknowledges that pickup after 10:00 AM will result in a complete (full) day's boarding charge. Owner hereby authorizes a continued daily service fee for day(s) post-contracted departure date.
Abandonment & Long-Term Policy – KHS Pet Resorts allow a maximum stay of 30 days. Long-term stays must be pre-paid at time of drop off. Owner's pet will be considered abandoned if it is not claimed or the bill is not paid within 7 days of contracted departure date. KHS Pet Resorts shall have the right to discharge of the animal in any manner they consider appropriate. Owner understands that if their animal is deemed abandoned, owner is still responsible for all boarding fees, veterinary charges or attorney fees incurred to collect this debt. Interest will accrue as allowed by Kentucky law until paid in full.
Pet Health – To ensure the health of all pets that use KHS Pet Resort facilities, KHS requires the following vaccines. Dogs: Rabies (1 or 3 year), DHPP (1 or 3 year), Bordatella (every 6 months). Cats: Rabies (1 or 3 year), FVRCP (1 or 3 year). If Owner's pet has a significant health condition, KHS Pet Resorts reserve the right to refuse service or refer to veterinary boarding care. Owner authorizes KHS to transport pet to veterinary office in case of emergency and non-emergency cases where KHS has contacted Owner/Authorized Caregiver and pet's regular veterinarian, and been advised of the need for transport. Owner understands that a Trip Fee of $20 will be added for each trip to an off-site veterinarian. If Owner's pet passes away while in our care, Owner will be contacted and pet will be transported to vet's office on file or a location of Owner's choice. All pets entering KHS Pet Resorts must be flea and tick free. If, upon inspection, this is not the case, a topical once-a-month flea and tick treatment will be applied at Owner's expense.
Emergency Vet Authorization– If a life threatening illness/injury occurs, KHS in its sole discretion may engage the services of medical staff of KHS' choosing for evaluation and treatment—in order to keep Owner's pet stable. The final expenses thereof shall be paid by Owner. In the event Owner is unavailable at the time services are provided, Owner authorizes KHS Pet Resorts to use their credit card on file for payment of Emergency veterinary services not to exceed the amount the owner specifies on the online reservation form. Owner acknowledges all expenses incurred by KHS thereof shall be reimbursed by Owner's credit card on file at time of discharge from vet or KHS Resorts.
Personal Items – KHS Pet Resorts are not responsible for any bedding or personal items Owner leaves with pet.