Pet Resorts

Boarding FAQ

What You Should Know Before Boarding Your Pet

 

Vaccination Requirements

The following vaccinations are required prior to or at the time of boarding.

Canine:

Pet Resort questions and requirements• Rabies *
• DHLPP
• Bordetella (required yearly, preferred every six months) **
• Canine Influenza (after August 15, 2017, dogs receiving any services must have 2 vaccinations)

Feline:
• Rabies *
• FVRCP
*Animals under 4 months of age accepted without Rabies vaccine.

 

What is Bordatella? (Canine or Kennel Cough)

Bordatella is an airborne disease caused by the bacteria Bordatella bronchiseptica. Bordatella will cause a dry, hacking cough which often is mistaken for the sound of a dog trying to "clear its throat." The cough will occur three to seven days after infection. Generally, the overall health of the dog will not be affected; they will continue to be alert, show no increase in temperature, and will maintain their appetite. The risk of Bordatella is higher in a boarding situation due to a large number of dogs confined in an environment together. It only takes one infected dog for an outbreak to occur. An infected dog can spread the disease for days or weeks after the symptoms have subsided. Treatment of Bordatella is typically a round of antibiotics administered by your veterinarian.

 

What is Canine Influenza? (Dog Flu)

Canine influenza virus (CIV), or dog flu, is a highly contagious virus that can affect dogs of any breed, age, sex or health status. Almost all dogs exposed to the virus become infected, and the majority (80% of infected dogs) develop flu-like illness. CIV is not contagious to people. Symptoms range from mild to severe: persistent coughing, sneezing, nasal or eye discharge, lethargy, reduced appetite and fever. Starting August 15, 2017, all dogs receiving ANY services at our Fern Creek Pet Resort and Eastpoint Pet Resort must have two Canine Influenza vaccines (a booster is needed 2-4 weeks after the first vaccine). Please contact your veterinarian as soon as possible to ensure your pet is up-to-date on vaccinations by August 15. Thank you for helping keep our community safe!

Check In/Check Out Times

Animals may be dropped off anytime during our hours of operation. Charges accrue the first day of boarding. Animals being picked up from boarding before 10 a.m. will not be charged for the current day. Check out is not offered (we are closed to the public) on the following holidays: New Year's Day, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.

 

Cancellations

During peak seasons (holidays, summer vacations, etc.) we require a 50% deposit for boarding reservations. 14 days cancellation is required for full refund. Failure to cancel your reservation will result in a forfeit of your deposit. We do not provide refunds if you wish to shorten your stay during a peak time.

There is no deposit required during non-peak times.

 

Personal Items

Due to the high volume of pets in our care, it is preferred that a minimum number of personal items are left. Bedding is provided for all animals in our care and it is asked that personal bedding is not left with the animal. Bedding is changed/washed daily, and high volumes of laundry make it difficult to get personal bedding to pets in a timely manner. Some toys are accepted.

 

Feeding

The Resorts provide Adult Hill's Science Diet dry pet food. If you have a puppy and would like puppy food, you will need to bring your own. If your animal has allergies to a particular food, if your pet has a sensitive stomach or has issues with food changes – we welcome you to bring your own food.

 

Medications

Medications are administered by a trained staff. There is a $1.00/application charge for medications. Note: Eastpoint Pet Resort is the only location that accepts diabetic animals. There is a $15.00 per day diabetic package charge.

 

Boarding Lag

Lots of excitement and attention occurs when boarding; therefore, pets can seem more tired than is normal for them. There is no cause for alarm, this is a normal reaction to boarding. If there are any questions concerning your pet's stay, please feel free to contact the facility and speak with the resort team.

 

Peak Seasons 2018

JCPS Spring Break/Easter: 3/30 through 4/9
Derby: 5/4 through 5/7
Memorial Weekend: 5/24 through 5/29
Independence Day 6/29 through 7/5
Labor Day: 8/31 through 9/4
JCPS Fall Break: 10/4 through 10/10
Thanksgiving: 11/20 through 11/26
JCPS Winter Break: 12/21 through 1/7
*Please note that if you board your pet(s) over these dates, we will require 50% of the total boarding fee to be paid at the time the reservation is made. We are unable to make this reservation until the required deposit is made. You will have 14 days prior to your arrival date to cancel your reservation for a full refund, after that the deposit will be forfeited. Please ask a staff member if you have any questions regarding this policy.

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PET RESORTS CONTRACT

 

Pet Resort Clients Agree to the Following:

NOTE: All dogs receiving ANY services at our Fern Creek Pet Resort and Eastpoint Pet Resort must have two Canine Influenza vaccines (a booster is needed 2-4 weeks after the first vaccine).

Please contact your veterinarian as soon as possible to ensure your pet is up-to-date on vaccinations. Thank you for helping keep our community safe!

Owners of pet clients at the Kentucky Humane Society's Eastpoint Pet Resort and Fern Creek Pet Resort must agree to the following contract.

Fees and Charges – Owner understands daily fees do not cover ancillary services such as: administering medication, grooming or other á la carte activities owner may request. The fee does not cover damages that the animal causes or veterinary expenses of any kind. All fees are due when the animal is picked up. The boarding term may be extended by mutual agreement of the parties. KHS Pet Resorts reserve the right to use Owner's credit card on file to ensure payment.

Waiver of Liability The Kentucky Humane Society (KHS) and the KHS Pet Resorts thereunder, employees and agents, are not responsible for the sickness, loss or injury of any pet left in their care except which may arise from the sole gross negligence or intentional and willful misconduct of Kentucky Humane Society. By signing this contract, Owner agrees not to hold KHS Pet Resorts responsible if Owner's pet becomes injured, injures another or damages property or property not owned by KHS.

Checkout Policy and Departure Dates – Owner hereby acknowledges that pickup after 10:00 AM will result in a complete (full) day's boarding charge. Owner hereby authorizes a continued daily service fee for day(s) post-contracted departure date.

Abandonment & Long-Term Policy – KHS Pet Resorts allow a maximum stay of 30 days. Long-term stays must be pre-paid at time of drop off. Owner's pet will be considered abandoned if it is not claimed or the bill is not paid within 7 days of contracted departure date. KHS Pet Resorts shall have the right to discharge of the animal in any manner they consider appropriate. Owner understands that if their animal is deemed abandoned, owner is still responsible for all boarding fees, veterinary charges or attorney fees incurred to collect this debt. Interest will accrue as allowed by Kentucky law until paid in full.

Pet Health – To ensure the health of all pets that use KHS Pet Resort facilities, KHS requires the following vaccines. Dogs: Rabies (1 or 3 year), DHPP (1 or 3 year), Bordatella (every 6 months), Canine Influenza (2 vaccines, spaced 2-4 weeks apart). Cats: Rabies (1 or 3 year), FVRCP (1 or 3 year). If Owner's pet has a significant health condition, KHS Pet Resorts reserve the right to refuse service or refer to veterinary boarding care. Owner authorizes KHS to transport pet to veterinary office in case of emergency and non-emergency cases where KHS has contacted Owner/Authorized Caregiver and pet's regular veterinarian, and been advised of the need for transport. Owner understands that a Trip Fee of $20 will be added for each trip to an off-site veterinarian. If Owner's pet passes away while in our care, Owner will be contacted and pet will be transported to vet's office on file or a location of Owner's choice. All pets entering KHS Pet Resorts must be flea and tick free. If, upon inspection, this is not the case, a topical once-a-month flea and tick treatment will be applied at Owner's expense.

Emergency Vet Authorization– If a life threatening illness/injury occurs, KHS in its sole discretion may engage the services of medical staff of KHS' choosing for evaluation and treatment—in order to keep Owner's pet stable. The final expenses thereof shall be paid by Owner. In the event Owner is unavailable at the time services are provided, Owner authorizes KHS Pet Resorts to use their credit card on file for payment of Emergency veterinary services not to exceed the amount the owner specifies on the online reservation form. Owner acknowledges all expenses incurred by KHS thereof shall be reimbursed by Owner's credit card on file at time of discharge from vet or KHS Resorts.

Personal Items – KHS Pet Resorts are not responsible for any bedding or personal items Owner leaves with pet.