Have Pet Questions?

Call Our Free Pet Help Line 502-509-4PET (4738)

The Kentucky Humane Society’s Pet Help Line provides free advice for whatever animal issues you are experiencing. Whether you need help managing your cat’s or dog’s behavior or need a referral for affordable spay/neuter services, vaccines, pet-friendly housing, pet food banks or other assistance, call the KHS Pet Help Line at 502-509-4PET (4738), send an email at helpline@kyhumane.org or use the form below.

The Pet Help Line answers calls Monday through Friday from 9 a.m. to 5:30 p.m. If we do not answer your call, please leave a message and we will call you back.

Please note: our Help Line staff are not veterinarians and cannot give medical advice. We can give referrals to veterinarians.

To talk with a pet expert, please call the KHS Pet Help Line 502-509-4PET (509-4738) or email helpline@kyhumane.org.

Pet Retention Program

Safe Haven Program

The Kentucky Humane Society (KHS) and The Center for Women & Families established the Safe Haven Program in 2001 to help care for the pets of domestic violence survivors. Sadly, many people in an abusive relationship delay leaving their spouses or partners due to fear that they may hurt or injure their animal companions. But, KHS is here to help by offering a “safe haven” for their pets.

While these survivors seek help and shelter from abusive living situations, KHS provides a safe, anonymous home for their beloved dogs and cats. This program not only provides a safe place for the pets, but also helps puts the family at ease, knowing their furry friends will receive care and love until they can be reunited. If you need help, contact The Center for Women and Families crisis line at 1-844-237-2331.

Safety Net Foster Program

Sometimes we all face hard times. The Kentucky Humane Society wants to ensure that hard times do not have to mean giving up a beloved family pet. KHS offers foster care of owned pets while their owners are temporarily unable to care for them due to illness/injury, housing crisis or other emergency. This program is offered as a last resort—when all other options for animal care have been exhausted.

If you are in need of a temporary foster for your pet(s), please read through the information below about applying.

Those who wish to apply must meet the following criteria

  • Are you the owner of this pet(s)? Applicants must be 18 years or older and the legal owner of the pet(s). We can work with family members that are able to make legal decisions on behalf of an owner who is unable to contact us for health reasons.
  • Are you in our services area? For transportation reasons and limited space, we are only able to help those in Louisville or who are within 30 minutes of Louisville.
  • Will you be able to resolve your situation within 90 days? The Safety Net Foster Program is designed to be short-term assistance. The maximum time we are able to assist is 90 days.
  • Is your pet(s) altered and up-to-date on vaccinations; if not, are you willing to have them altered and vaccinated? For the safety of your pet and any resident animal in a foster home, as well as our commitment to spay/neuter to end pet overpopulation, we require that any pet enrolled in the program be altered and vaccinated. We are able to alter and vaccinate pets free of charge upon intake into the program.
  • Is your pet(s) a dog or a cat? KHS works specifically with dogs, cats and horses and at this time we only have fosters for dogs and cats. We are only able to assist those needing temporary housing for dogs and cats through this program.
  • Are you needing assistance with more than 5 pets? Due to the limited number of foster homes, we are only able to assist with temporary housing for up to 5 pets.
  • Is your pet pregnant or currently nursing a litter of puppies or kittens? If your pet is pregnant or has nursing babies we ask that you be willing, once the babies are weaned, to have offspring placed up for adoption. Any animal placed up for adoption with KHS is altered, vaccinated and dewormed before finding a new home.

If you meet the criteria above, the next step is to apply for the program.

Please complete a questionnaire about your pet(s) and your situation (link below). Keep in mind that no pet is perfect and we do not expect them to be. It is best to be detailed and honest about your pet’s personality, habits and needs.

Fill out Safety Net questionnaire

Financial Aid

If you are struggling to provide for your pet, our free Pet Help Line offers many resources that may be able to help. Our Pet Resources Counselors will need to gather information about your financial situation, your pet’s need and the estimated cost of the solution/need. Please contact one of our pet experts at 502-509-4738 or email helpline@kyhumane.org and provide your name, information about your pet’s need, your phone number, email and your preferred method to be contacted.

Behavior Support

The Kentucky Humane Society wants to help strengthen the bond between you and your pets through education and positive training. Our Pet Resource Counselors are happy to provide knowledge and advice on your pet’s behavior issues. You can also access some basic information on normal dog and cat behavior through the handouts linked below.

Other Resources from KHS and Other Organizations

KHS Dog Training Classes

  • KHS offers reasonably priced, positive reinforcement behavior classes for dogs.  Learn more

 Pet-Friendly Apartments

KHS COVID-19 Pet Food Bank

  • Available by appointment to qualifying pet owners. Learn more

No Kill Louisville’s Pet Food Bank

  • NKL’s Pet Food Bank provides free two-week supplies of pet food on a first-come basis to families and their pets. Learn more

Low-Cost Spay/Neuter

  • The KHS S.N.I.P. Clinic provides high-quality, low-cost spay and neuter surgeries for owned pets. They also offer financial aid to people who cannot afford the clinic’s already low costs. Learn more

Help for Unowned Cats

  • Do you have community, unowned cats (feral cats) in your neighborhood? Alley Cat Advocates (ACA) is Louisville’s leader in protecting and spaying/neutering these pets. Check out their website for helpful tips and resources. Questions about community, unowned cats? Contact the ACA Community Cat Coordinator at 634-8777.

Thank You

Our Pet Help Line and Pet Retention Services are generously supported by:

Banfield Foundation web

Email Your Question to Our Help Line!

If you prefer to communicate through email, complete this form:

Responses to your email will come from helpline@kyhumane.org. Thank you!

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